Are you billing it right the first time?

Especially in professional services, billing can get a little complicated since each client wants a different level of detail. Team members enter their own time and notes on their timesheets, and when mistakes on invoices make it to the client, it creates a world of problems:

copie bureau

An invoice that’s been produced can’t be changed. It needs to be credited and re-created. It’s not just about having a process for invoicing. It’s about having a process for everything from time sheets to the delivery of the invoices.

Time sheets should be approved by the project manager or the account manager for that client. This helps detect errors right from the start. If someone has accidentally billed their time to the wrong client, the approver will see it and get it corrected before it gets to billing.

Invoices should follow a standardized format, where constant element are always there, such as taxes, payment terms, contract or purchase numbers, etc. This avoids looking unprofessional to the client by providing a stable “frame” to the invoice.

This 3-step process creates accountability for all actors: team members who fill out their time sheets, project managers and account managers who know best what should and should not be billed, and the administration team, who keeps everything neat and professional.
Abak 360 is the ideal tool to establish this kind of process because it combines project and time management as well as billing, all on the same IT platform.

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