Reluctance to change, a major obstacle for companies

Types of change

Any change that occurs in the ecosystem of the business generates reactions. There are among others, two main types of changes:

–       Technological changes: for instance we introduce a new mode of production in the factory, or new management tools.

–       Changes related to duties and obligations of employees.MH900198749

In some cases the change will not only have an influence on the technological aspects of the business but will also have an impact on human resources. This is the well-known case of the implementation of new software that modifies the management process, but also the habits and duties of employees. The introduction of a time, billing and project cost management software like Abak is a good example.


Possible reactions

The occurred change will have a serious impact on the day to day operation of the company and will also generate very different reactions from the workforce. Those reactions can be of two types:

–       Positives reactions: every change has its supporters. It is seen as a progressive innovation which, at medium and long term, will be productive (time saving, standardization of data entry, improvement of the billing process, optimized management of projects, etc…). Generally, executives and management staff are in favor of these changes.

–       Reluctant reactions: employees will have to complete their timesheets and their expense accounts regularly and in a consistent manner. Furthermore software will generate automated reminders when time sheets are not completed on a specific date. What will be the reactions of the employees?

. The introduction of this tool is a more or less hidden reinforced control tool of employees activities.

. This will result in a work `overcharge’ because the time sheets will have to be filled regularly.

. The employee will have to detail his/her activities and not only declare these succinctly.

. The implementation of such a system can be seen as a lack of confidence from the management towards the employees.

What to do ?

Before the implementation of the time management, expenses, billing and cost management project software, it is recommended to ‘take the pulse’ of the team. We inform the staff of what is coming and we do it in an open dialog.

For example we organise one or more meetings that will focus on several topics:

–       What are the day to day recurring problems. For example: difficulty managing time banks, under billing, loss of valuable time; all factors that affect the efficiency of the business and its competitiveness.

–       The example of companies which have optimised their process by implementing new management tools.

–       The desires of the direction to facilitate the work of everyone in an organized, functional and effective way.

The final goal is to invite employees to think on how to improve the current situation and to present the solution considered as a useful tool for everyone whose use will simplify the daily administration, optimize the billing and project management and employees time bank. Time gain, ease and process optimization are all keywords that will contribute to the general acceptance of that new software.

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