The smart money series: 5 ways you’re wasting money

money and savingsRunning a profitable business is as much about bringing in revenues as it is about controlling costs.  In service businesses, costs can get out of control in several areas where we don’t always pay enough attention. Here are five areas of concern that can have a big impact on your bottom line.

  1. Paper invoicing: mailing a piece of paper to a client costs more than one would think. There’s the cost of the paper, envelope and stamp, of course, but also the cost of the employee who is preparing the invoices to be mailed. Let’s look how the cost of paper billing stacks up, at 500 invoices per year:
    Paper: 5$
    Stamps: 0,61$ each, 305$ total
    Envelopes, 23$
    Employee time, 1 hour per month at 20$/h, 240$
    Total: 573$ per year, for 500 invoices
  2. Uncontrolled non-billables: these are less visible but not less costly. It’s the time the administrative personnel spends on a client file, the support technician helping the client fix a computer issue, the expenses we incur because of the client, but that we cannot bill, for example a visit on the client site with the technical expert and the account manager. Let’s look at the impact of a non-billable site visit:
    Travel time: 2 hours
    Meeting time: 3 hours
    Employee cost: 10 hours total, at a cost of 30$/hour, 300$
    Lunch with the client: 60$
    Mileage: 80$
    Total: 440$ in additional costs
  3. Non-reported billables: these are billable items that employees or consultants forget to report. For example, a 15-minute call taken while driving, or a couple of hours done at night from home for fix a problem for the client. Often, we simply forget to put these billable items on our timesheet. Yet, that is lost revenue for the business. At a billable rate of 120$ per hour, a couple of hours a month of non-reported billables represents 2 880$ in lost revenue.
  4. Non-billed billables: In this case, the time sheets and expenses were logged by the team, but somehow they didn’t make it into the invoice. Sometimes it’s because the billable items were reported late, after that month’s bill was sent, for example. Other times, it’s because the items were simply forgotten. Just like non-reported billables, non-billed billables stack up fast: 2 hours a month of non-billed billable hours, at 120$ per hours, and up costing 2880$ a year in lost revenue – plus you’ve paid the employee for the work, which at 30$ per hour amounts to 720$ in additional costs.
  5. Manual record keeping and invoicing: While Excel and Word a great office tools, they do not scale very well. Keeping time sheets, expense reports and invoicing records in Excel, then creating each invoice individually in Word and Excel from this data is not only a great source of errors, it’s also time-consuming. At Abak, our clients generally used to take twice as much time invoicing manually as they do now invoicing with Abak. These time savings help your business be more productive, and would delay the hiring of additional administrative staff.

What about you? Where do you see money being wasted in businesses?

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